BrightHarbor LLC

Privacy Policy

Last updated: July 3, 2026

This Privacy Policy explains how BrightHarbor LLC, operating as BrightHarbor Homes (“BrightHarbor,” “we,” “us,” or “our”), collects, uses, shares, and protects information about you when you visit our website, contact us, or participate in our SMS/text messaging program. By using our website or providing your information to us, you agree to this Privacy Policy.

Information we collect

We collect information you voluntarily provide to us, including:

  • Contact details — your name, phone number, and email address when you submit our contact form, call, or text us.
  • Property and situation details — information you choose to share about your property or circumstances so we can understand how to help.
  • SMS consent records — if you opt in to text messages, we record your consent, the date and time, and the disclosure language you agreed to.
  • Usage information — basic technical data such as your browser type and pages viewed, collected automatically to keep the site working and secure.

How we use your information

We use the information we collect to:

  • Respond to your inquiry and answer your questions;
  • Discuss your options, provide cash offer updates, and schedule appointments related to our real estate services;
  • Send you SMS text messages you have requested (see the SMS section below);
  • Operate, maintain, and improve our website and services; and
  • Comply with legal obligations and enforce our terms.

SMS/text messaging & mobile opt-in

If you provide your phone number and check the SMS consent box on our contact form, you agree to receive SMS text messages from BrightHarbor LLC regarding your property inquiry, cash offer updates, appointment scheduling, and related real estate services. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Consenting to receive text messages is not a condition of purchasing any property, goods, or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the data-sharing categories described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile phone numbers and opt-in consent collected for SMS purposes will never be sold, rented, or shared with any third party or affiliate for their own marketing.

How we share information

We do not sell, rent, or trade your personal information. We share information only in these limited situations:

  • Service providers. We may share information with vendors who help us operate our business and messaging program — for example, our SMS/messaging platform (Twilio) — solely so they can deliver our messages and provide services on our behalf, under confidentiality obligations. As stated above, text-messaging opt-in data and consent are never shared with third parties for their marketing.
  • Legal and safety. We may disclose information if required by law, subpoena, or court order, or to protect the rights, property, or safety of BrightHarbor, our customers, or others.
  • Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Policy.

Your choices

  • Opt out of texts. Reply STOP to any message to stop receiving SMS from us. You may receive a final confirmation message. Reply START to opt back in.
  • Get help. Reply HELP, call or text 817-270-9272, or email us.
  • Access or deletion. Contact us to request access to, or deletion of, the personal information we hold about you.

Data retention

We keep your information for as long as needed to respond to you, provide our services, and meet legal, tax, or recordkeeping requirements — including retaining SMS consent records for the duration required by applicable messaging regulations — and then delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our website and services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13.

Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the website or our services after changes take effect constitutes acceptance of the updated Policy.

Contact us

BrightHarbor LLC (operating as BrightHarbor Homes)
Dallas–Fort Worth, TX
Phone/Text: 817-270-9272
Email: Chad@brightharborhomes.com · Jennifer@brightharborhomes.com

See also our Terms & Conditions and SMS messaging terms.